Shipping and Delivery Policy

At Luna Mae, we strive to provide a transparent and efficient delivery experience. Below, you will find important details about processing times, shipping costs, and delivery schedules.

Processing Time

• Orders are processed within 1-3 business days (Monday - Friday).
• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

• After processing, delivery takes an average of 8-12 business days.
• Total estimated delivery time: 9-15 business days (processing + shipping).
• Shipping is handled via standard shipping with tracking included.

Shipping Schedule

• Orders are processed and shipped Monday - Friday.
• Deliveries may occur Monday - Saturday, depending on the carrier.

Shipping Costs

✅ Free Shipping: All orders are shipped free of charge, with no minimum order requirement.

Shipping Restrictions

• We currently only ship to Australia.
• We do not support expedited shipping at this time.

Additional Information

• If there are unexpected delays, customers will be notified promptly via email.
• Customers will receive a tracking number once their order has been dispatched.
• For questions about your order status, contact us via email.

Contact Information

📧 Email: support@luna-mae.com
🕒 Support Hours: Available 24/7

Company Information

🏢 Company Name: Velo Goods Retail
📜 Company Registration No.: 92012205